Hi Nelson, welcome to the forums.
Thank you for sharing the case number, and sorry to hear about the challenges. Please continue with Support on the matter as we will not be able to troubleshoot over the forum. The behavior above doesn't immediately seem to match any known issues, so it's best to continue with Support.
If you have concerns over the case handling, please use the Talk to a Manager button from the case portal to reach out to Support Management. They will review the case and ensure the necessary resources are allocated to the case.
Thank you for sharing the case number, and sorry to hear about the challenges. Please continue with Support on the matter as we will not be able to troubleshoot over the forum. The behavior above doesn't immediately seem to match any known issues, so it's best to continue with Support.
If you have concerns over the case handling, please use the Talk to a Manager button from the case portal to reach out to Support Management. They will review the case and ensure the necessary resources are allocated to the case.
Statistics: Posted by david.domask — Jun 09, 2025 7:39 am
