Update after our Problems were solved with the support
The update always got the error that the extensions were not installed but continued. We got a private hotfix and manually imported the extensions files from the install ISO (copied the *.pkg files to the Veeam Reporter directory). After restarting the service the files were imported.
Then we noticed that the dashboards were empty, and it took ages to collect the data from the backup infrastructure, and it finally always failed ...
Our database was analyzed by Veeam support (we ended with the expert level) ... Eugene sent me a short SQL script (only 6 lines) ... After nearly 18 hours the script finally finished.
And ... our problem was fixed. Data collection works again, reports are available, and the dashboards show information again.
Thank you, folks ... this saved us a lot of work (almost 12 years of customization of business views, alarms and custom reports).
BR
Robert
The update always got the error that the extensions were not installed but continued. We got a private hotfix and manually imported the extensions files from the install ISO (copied the *.pkg files to the Veeam Reporter directory). After restarting the service the files were imported.
Then we noticed that the dashboards were empty, and it took ages to collect the data from the backup infrastructure, and it finally always failed ...
Our database was analyzed by Veeam support (we ended with the expert level) ... Eugene sent me a short SQL script (only 6 lines) ... After nearly 18 hours the script finally finished.
And ... our problem was fixed. Data collection works again, reports are available, and the dashboards show information again.
Thank you, folks ... this saved us a lot of work (almost 12 years of customization of business views, alarms and custom reports).
BR
Robert
Statistics: Posted by Klarmann — May 04, 2026 4:14 am
