Hi Marcin4385794, welcome to the forums.
Very sorry to hear about the challenges with the upgrade process, and sure we can consider some of these requests. The initial error you mentioned is a Windows error ("This product is only valid for the installed product"), and it's typically not about dependencies so much as difficulties with the installed application. Unfortunately I cannot be more specific than this as the error can be triggered in many situations.
Can you please share your case numbers you mentioned? It will help us to understand the nature of the issues you faced and we can try smooth out these rough edges a bit.
Very sorry to hear about the challenges with the upgrade process, and sure we can consider some of these requests. The initial error you mentioned is a Windows error ("This product is only valid for the installed product"), and it's typically not about dependencies so much as difficulties with the installed application. Unfortunately I cannot be more specific than this as the error can be triggered in many situations.
Can you please share your case numbers you mentioned? It will help us to understand the nature of the issues you faced and we can try smooth out these rough edges a bit.
Statistics: Posted by david.domask — Apr 28, 2026 8:05 am
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