We lose 30-45 minutes on restores to Google. The restores are successful but we should not be losing this amount of time in the process. Multiple lines in the log where the ProcessedSize = TotalSize. In this case it was approx 37 minutes.
Restore logDisk logWe have done multiple troubleshooting steps.
On Prem PROD VBR -> PROD GCP project - delay/timeout
On Prem PROD VBR -> LAB GCP project - delay/timeout
DR GCP Project VBR -> DR GCP project - normal - no delay
On Prem TEST VBR ver12 -> DR GCP project - normal - no delay
On Prem TEST VBR upgraded to 12.1 -> DR GCP project - delay/timeout
At one point we were pretty sure it was some GCP project permission, then we thought network, we thought we ruled out VBR version with the GCP -> GCP test but then we had a successful On-Prem -> GCP test with version 12 but then upgraded to 12.1 and then got the delay/timeout. Support is working the ticket and transferring to Advanced Support but this is not adding up.
Any insight to offer us or the support team would be great. Thanks.
Restore log
Code:
[28.02.2024 13:59:31.741] <01> Info (3) [CRestoreFilesProcessImpl] Job size updated. RestoreInfo: [CRestoreFilesProcessInfo] <9743886>: TotalFiles: 2, TotalFolders: 0, TotalSize: 128849018880, ProcessedFilesCount: 1, ProcessedSize: 128849018880, FileSize: 0, FilePercentProgress: 0, IsCalculationDone: Yes................[28.02.2024 14:36:46.194] <01> Info (3) [CRestoreFilesProcessImpl] Job size updated. RestoreInfo: [CRestoreFilesProcessInfo] <9743886>: TotalFiles: 2, TotalFolders: 0, TotalSize: 128849018880, ProcessedFilesCount: 2, ProcessedSize: 128849018880, FileSize: 0, FilePercentProgress: 0, IsCalculationDone: YesCode:
[28.02.2024 13:59:27.272] <67> Info (3) [CRestoreFilesProcessImpl] Job size updated. RestoreInfo: [CRestoreFilesProcessInfo] <9743886>: TotalFiles: 2, TotalFolders: 0, TotalSize: 128849018880, ProcessedFilesCount: 1, ProcessedSize: 67645734912, FileSize: 0, FilePercentProgress: 0, IsCalculationDone: Yes[28.02.2024 14:27:57.239] <28> Info (3) [AP] Waiting for completion. Id: [0x1396159], Time: 00:59:59.9995315[28.02.2024 14:29:26.254] <56> Info (4) [AP] (2555980d) output: --asyncNtf:Pipeline timeout: it seems that pipeline hanged.[28.02.2024 14:36:38.054] <32> Info (4) [AP] (2cebc96b) output: <VCPCommandResult result="true" exception="" />[28.02.2024 14:36:38.054] <32> Info (4) [AP] (2cebc96b) output: <VCPCommandArgs />[28.02.2024 14:36:38.054] <32> Info (4) [AP] (2cebc96b) output: >[28.02.2024 14:36:38.054] <28> Info (3) [GoogleLocalAgentVhdUploader] Disk 4BA16F5EC5979F4B08806C07679F2C7C has been uploaded to gs://veeamrestorebucket-7ea996ec9ce3/disk-4ba16f5ec5979f4b08806c07679f2c7c.rawOn Prem PROD VBR -> PROD GCP project - delay/timeout
On Prem PROD VBR -> LAB GCP project - delay/timeout
DR GCP Project VBR -> DR GCP project - normal - no delay
On Prem TEST VBR ver12 -> DR GCP project - normal - no delay
On Prem TEST VBR upgraded to 12.1 -> DR GCP project - delay/timeout
At one point we were pretty sure it was some GCP project permission, then we thought network, we thought we ruled out VBR version with the GCP -> GCP test but then we had a successful On-Prem -> GCP test with version 12 but then upgraded to 12.1 and then got the delay/timeout. Support is working the ticket and transferring to Advanced Support but this is not adding up.
Any insight to offer us or the support team would be great. Thanks.
Statistics: Posted by srlarsen — Feb 29, 2024 4:24 pm
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