Hi FTL,
You will need to set your account as a Case Administrator as described here: https://www.veeam.com/kb2211
If you are unable to get access as noted in the article, I would advise creating a case with the General type and explain the situation to the Support Generalist team -- they will be able to review the account and advise on how they can assist. The General type of case does not require a license for cases and the Support Generalists should be able to assist.
You will need to set your account as a Case Administrator as described here: https://www.veeam.com/kb2211
If you are unable to get access as noted in the article, I would advise creating a case with the General type and explain the situation to the Support Generalist team -- they will be able to review the account and advise on how they can assist. The General type of case does not require a license for cases and the Support Generalists should be able to assist.
Statistics: Posted by david.domask — Jun 11, 2025 11:01 am
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