VMware vSphere • Re: Veeam Synthetic full failure

Hello,

@Kosk
From my point of view, you should explicitly say to the team that takes care of tickets that they cannot close them unless the root cause of the failure is found. To find this very root cause, you need to contact our support team.

In our case, it's an automated system ("Backup Radar") that opens a ticket when a backup fails, and automatically closes the ticket if it gets a good run on it. Otherwise, we'd have literally hundreds of tickets that need to be reviewed because of transient failures that self-healed but tickets didn't close, and >99% of those tickets would be wastes of time.

Also, I recommend configuring email notifications so that you get info about failures directly to your mailbox and can work on it.

Same issue as above.

Statistics: Posted by RubinCompServ — Feb 02, 2024 2:21 pm

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