Veeam Agent for Microsoft Windows • Re: Issues with Citrix enviroment and pop-ups

I’ve encountered similar issues in large environments like yours. It sounds like the Veeam Agent's behavior is tied to its management mode, which prompts that "managed by your administrator" message. You could try a couple of things to suppress that pop-up without needing to run the service as a user.

Check the Veeam Agent settings: There might be a way to configure the Agent to stop launching the UI automatically for non-admin users. In Veeam’s settings, an option should be to suppress the Endpoint Tray (the UI triggering the pop-up). This might be a simple fix that avoids interrupting user sessions.

Group Policy (GPO): You could use a GPO to prevent the tray from loading for standard users. This would be a cleaner solution than modifying how Veeam runs as a service. A GPO that stops the Veeam Agent from running its UI process on login should help.

Veeam Management Console: You may also want to look at any agent-specific settings in the Veeam Management Console. It could be configured to show that message on non-admin logins, and there might be a setting that ensures the agent works quietly in the background.

Service Account Permissions: If you haven't already, check the service account permissions. Ensure that the non-admin users are part of a group that doesn’t trigger these messages. Sometimes, restricting the permission scope of the Veeam Agent's management functionality can also suppress these pop-ups.

Hopefully, one of these suggestions will help you circumvent the issue without needing to change the service’s account type. Let me know how it goes!

Best,
Curran Hennessey
Founder of Staff Now

Statistics: Posted by staffnowinc — Apr 29, 2025 5:02 pm

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