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Veeam Agent for Microsoft Windows • Re: Cannot Install: Failed to initialize setup program

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Hi,

Struggled with a similar issue for several days with getting any version reinstalled. In my installation log was:

***Veeam*** Setup was unable to check installed version. Error code: 0x00000645.

After studying Process Monitor during my installation attempt, I finally pin it down in my case to an Upgrade Code registry entry. I have to remove the entry:

HKEY_CLASSES_ROOT\Installer\UpgradeCodes\8914CA77C66ABE547AC974809A45DE17

Once this had been removed (actually I just renamed it) - installation of the latest V4 product proceeded successfully.

Hope this might help someone.

Iain.
!Everyone reading this from finding this thread through search, please be aware that this approach might help, but there is also a possibility of corrupting your OS which would prevent correct usage of the Veeam software, meaning that you will need to completely re-install the OS to be able to use Veeam on it.

Registry edits are rather dangerous - please for the issues such as the ones reviewed in this thread, consult with Veeam Support first.

Statistics: Posted by Zen — Jan 23, 2025 10:18 am



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