Object Storage as a Backup Target • Offload jobs to capacity tier hang at 99%

Ticket #07038856

We've had issues with the scaleout offloads from performance tier to capacity tier (Azure) hanging at 99%. Every day the scaleout offload job hangs at 99%. So if there are 30 days in the month, there will be 30 jobs hanging at 99%, one per day. It started when we upgraded to veeam 12. We are on the latest version but haven't upgraded to 12.1 yet.

The last 2 lines of the job will read:

Object storage cleanup failed: Timed out waiting for the backup files to be released, cancelling the job
Waiting for required backup files to be released by another job: ScaleOutBackup2 Offload

We've tried changing the object storage gateway servers to different ones. We've also tried changing max uploads to Azure and maximum concurrent tasks on the object repository. Is this some sort of bug? It appears that the Veeam software is trying to cancel the job but it's not cancelling. The top right corner of the offload job shows Job progress as all objects have been processed. We have to restart the Veeam services to clear these hung jobs. I'm not sure if this is something that we can safely ignore. It clutters the console with these hung jobs.

Statistics: Posted by collinp — Dec 20, 2023 9:41 pm

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