Hello, Sumeet
sure, please proceed with support case.
Also, reading your 1st post, please confirm with customer that they selecting "Restore from" = Prod (assuming backup for this Org is enabled) and "Restore To" = PreProd.
regards
sure, please proceed with support case.
Also, reading your 1st post, please confirm with customer that they selecting "Restore from" = Prod (assuming backup for this Org is enabled) and "Restore To" = PreProd.
regards
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